Privacy Policy

Joni and Friends seeks to protect your privacy and utilize appropriate technology to safeguard your experience using the Joni and Friends website. This Privacy Statement and the separate Terms and Conditions of Use document applies to Joni and Friends websites (including any websites hosted or controlled by Joni and Friends) and governs data collection and usage. By using the Joni and Friends website, you consent to the data practices and policies and terms and conditions described.

Our Commitment to Privacy

Your privacy is important to Joni and Friends. To help you protect your privacy, we provide this notice of our privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. We reserve the right to update and make changes to this privacy policy at any time. Changes and future versions of this policy will be posted on our website.

Our Use of Your Personal information

Users can visit the Joni and Friends website without revealing any personal information. If you choose to provide personal information while on our web-site for purposes such as making a donation, requesting a resource, seeking to volunteer with Joni and Friends, participating in a Joni and Friends program, correspondence, registering for a newsletter or event, or some other ministry purpose, then it is our desire to inform you how we will use your personal information.

On some areas of our site, you may be prompted to provide information (e.g., making a donation, signing up to be a volunteer, applying to participate in a retreat or trip) that personally identifies you (“Personal Information”). The types of Personal Information we collect on our website may vary, but may include the following:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit card information
  • Checking account information
  • Educational background
  • Work history
  • Particular family needs
  • Religious affiliation
  • Date of birth
  • Information you wish to share: questions, comments, suggestions

You always have a choice as to whether to disclose any Personal Information. Joni and Friends uses your information to understand your needs and provide you with the best service. Specifically, we use your information to help you complete a transaction, communicate back to you, and update you on ministry happenings. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. Information requested in an application to be a volunteer or participate in a Joni and Friends program is to help process that application. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.

Account Registration

In certain situations when using our website (e.g., when requesting a resource) we require that you provide us specific information that allows us to complete your transaction. This information is used to create a unique account within the Joni and Friends website.

Security and Protecting Your Information

Joni and Friends recognizes the importance of protecting your information. Our policy is to use this collected information for our nonprofit ministry purposes only, and we seek to maintain appropriate security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we utilize physical, electronic, and managerial procedures to safeguard and secure the information we collect. For example, our website’s ecommerce system uses SSL encryption to protect sensitive data transmissions from your computer to our website. You are able to see when the SSL encryption is active which is indicated by the padlock icon with the text “SECURE FORM.” In certain areas, password protection is used to protect your privacy and security. If you make a payment (e.g., a donation or payment for a member-related service) via credit card on our website, credit card transaction data is encrypted under applicable regulatory standards.

However, Joni and Friends cannot ensure or warrant the security of any information you transmit to Joni and Friends, and you do so at your own risk. Joni and Friends has taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so Joni and Friends cannot absolutely guarantee the security or confidentiality of such transmissions.


In some cases, Joni and Friends contracts with companies and individuals (collectively “Agents”) to perform functions on our behalf. Examples may include maintaining databases and our website, processing donations, sending email newsletters or other communications to Joni and Friends donors and volunteers, and sending mail. These Agents use your information only to fulfill the task we have hired them to perform.

Sharing Information with Third Parties

Joni and Friends does not sell, trade, or share Personal Information provided by donors, Joni and Friends volunteers, or other users of our website to or with unaffiliated third-party organizations.

Joni and Friends and our trusted third parties may share anonymous portions of user information collected on our websites with one another. Such information may be used to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. These cookies do not contain personally identifiable information. If you would like to opt out of online behavioral advertising, you may visit one of the website provided below: or

Cookies and Other Automatically Collected Information

Some sections of the Joni and Friends website may use “cookies” to store user information. Generally speaking, a cookie is a small string of text that a website can send to your browser that is intended to enhance your visit. We use cookies to help analyze our website traffic. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our website so we can make suitable improvements to our website and provide you with a better user experience. Further general information about cookies and how they work is available at

Purposes for which Joni and Friends may use cookies include:

  • Access your information when you “sign in” so we can provide you with customized content or access to information unique to you and your family, such as retreat or trip applications.
  • Provide general internal and customer analytics. We use this information to improve the Joni and Friends website, and we do not share or sell this data.
  • To support security measures such as requiring re-logging into the Joni and Friends website after a certain amount of time has elapsed.
  • To assist in identifying possible fraudulent activities.

One use of cookies is to save you time by informing the web server that you specifically have returned to a page. For example, if you register for an account with Joni and Friends on our site, a cookie can help recall your first and last name and address or other information needed on subsequent visits. Most web browsers automatically accept cookies, but you can modify your browser preferences to decline cookies. The links below to popular browsers may help you understand your cookie options better. Typically, such information can be found under the browser’s ‘Help’, ‘Preferences’ or ‘Options’ menus. (Note: these links will take you to websites not controlled by Joni and Friends with their own privacy policies; the information accessible by these links is subject to change).

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. If you choose to decline certain cookies, you may not be able to fully use all the interactive features and services of the Joni and Friends website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

We may sometimes utilize software that tracks people subscribing or unsubscribing from each email newsletters or similar electronic communications, who opens email or other electronic messages we send (if your computer supports such capabilities), and who clicks on which links in the email or other electronic communications. In general, we use this information only in aggregate to analyze the effectiveness of our email or similar electronic communications. However, we may at times target recipients of email or other electronic communications based on the information we learn to receive other communications concerning our ministry which we believe may be of interest to such recipients.

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not generally linked to personally identifiable information.

Links to Other Websites

We sometimes provide referrals to and links to other websites from our site. Such a link should not be seen as an endorsement, approval, or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your web browser to see if you are still on the Joni and Friends website or have moved to another site.

Please be aware that Joni and Friends is not responsible for the privacy practices, content, or policies and practices of third party sites that may be linked to our site. When Joni and Friends provides links or references to other web sites, no inference or assumption should be made and no representation should be inferred that Joni and Friends is connected with, operates, or controls these websites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship, or support of the Joni and Friends site or endorsement, sponsorship, or support of the ministry of Joni and Friends, including its respective employees, agents, or directors.

This website may provide links to external websites maintained by individuals or organizations external to Joni and Friends. Once you access information that links you to another website, you are subject to the privacy policy of the website containing the information you have linked to. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to the website and practices of Joni and Friends.

Protecting the Privacy of Children

The Joni and Friends website is not intended for users under 18 years of age without parental consent. We do not knowingly collect personal information from users under 18 without parental consent. If you are under 18, do not use or provide any information on or in our website or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18, please contact us at the contact information below.

International Transfer of Personal Information

Personal information provided to us by users outside of the United States may be transferred to other countries such as the United States, where data protection laws may differ from those of your home country. By providing us with your information you acknowledge that your information will be transferred to the United States and processed on servers in the United States. However, all reasonable steps will be taken to protect your privacy in accordance with the applicable data protection laws in the United States. If you are outside of the United States and are not comfortable with United States data protection laws, please do not share any personal information with Joni and Friends using our website.

Additional Specific Information for California Residents

Joni and Friends is a not for profit exempted from the California Consumer Privacy Act (CCPA). California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our site that are California residents and who provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared your personal information for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below.

Additional Specific Information for Colorado Residents

Joni and Friends does not currently meet the jurisdictional requirements of the Colorado Data Privacy Act (i.e., we does not control or process “personal data” of at least 100,000 Colorado residents per calendar year; or derive revenue from the “sale” of personal data of Colorado residents and control or process the personal data of at least 25,000 residents), and therefore is a nonprofit exempt from that act’s requirements.

Additional Specific Information for Virginia Residents

Joni and Friends is a nonprofit organization exempt from the requirements of the Virginia Consumer Data Protection Act.

Additional Specific Information for Utah Residents

Joni and Friends is a nonprofit organization exempt from the requirements of the Utah Consumer Privacy Act.


Joni and Friends makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on its website for any purpose. Joni and Friends makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the Joni and Friends website or the server that hosts its website are free from viruses or other forms of harmful computer code. Under no circumstances shall Joni and Friends, its officers, directors, employees, volunteers, or agents be liable for any direct, indirect or consequential damages resulting from the use of the Joni and Friends website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or agreement from Joni and Friends in respect of the use of any service provided via the Joni and Friends website.

Removing Your Name from Our Mailing List

It is our desire to not send unwanted mail or email to our site visitors. If you wish to be removed from our mailing list, please contact us by calling 818-707-5664 or by mail at Joni and Friends, PO Box 3333, Agoura Hills, CA 91376, or fill out our contact form.

How You Can Access or Correct Your Information

You can access your personally identifiable information, make corrections, or request that this information be removed from our system by writing us at our headquarters, Joni and Friends, PO Box 3333, Agoura Hills, CA 91376, calling (818) 707-5664, emailing us at [email protected], or by filling out our contact form. Should you have questions or concerns about this policy, please contact us.

Revised June 1, 2023