Live Scan Background Checks FAQ

Yes, any volunteer 18 years and older serving at an event in California must complete the Live Scan background check.

For volunteers applying from outside of CA, you will go through a different process to complete a Live Scan to serve at a CA event. Joni and Friends has partnered with Certifix to make getting a Live Scan background check easy and free to you!

Certifix locations are available all across the U.S. Applicants can find a location here by clicking on the state you live in. Using the provided information allows volunteers to complete a Live Scan at no cost to them and Joni and Friends to be billed. If an applicant chooses to get a Live Scan at a non-Certifix location, they will be responsible to pay for it out of pocket.

Before completing a Live Scan fingerprint, applicants must follow the steps below to enroll in the California Fingerprint Submission service through Certifix Live Scan.

• To begin, select “Enroll Now” under “California Out-of-State Fingerprinting (FD-258)”

Step 1

Enter your ZIP code and State to search for and choose a Certifix location near you.

Step 2

Enter the following on the “Application Submission” page.

• ORI: AT873
• Authorized Applicant Type: VOLUNTEER/VCA
• Type of License/Certification/Permit OR Working Title: Volunteer

Click “Show More” to input the following information.

• Mail Code: 30580
• Street Number: 3333
• Street Name: PO Box
• City: Agoura Hills
• State: California
• Zip Code: 91376
• Contact Name: Kaylor Pearson
• Telephone Number: (818) 707-5664

Step 3

Complete the “Applicant Info” section by answering all required questions.

Step 4

Complete the “Transaction Info & Employer” section using the following information:

• OCA: Leave this blank
• You MUST check the FBI box
• Billing Number: Leave this blank

Step 5

Complete “Payment” section using the following information.

• Click “Charge to Account”
• Account Number: 21260

Note: Using the information provided above allows you to complete a Live Scan at no cost to you and instead bills Joni and Friends. If you choose to get a Live Scan at a non-Certifix location, you will be responsible for the cost. If you don’t have a Live Scan location nearby, please contact your event point of contact for assistance.

Step 6

To get fingerprinted, schedule an appointment with Certifix and bring with you:

1. Two appropriate forms of identification.
2. The QR Code emailed to you by Certifix.

*Appropriate forms of identification include:

• State-issued driver’s license or State-issued ID
• U.S. Passport or U.S. Passport Card
• Federal Government Personal Identity Verification Card (PIV)
• Uniformed Services Identification Card

*Full list of appropriate forms of identification

Step 7

During your fingerprint appointment, ask the technician to print and provide you with two copies of your Fingerprint Hard Card (FD-258).

Step 8

Mail both copies of your Fingerprint Hard Card (FD-258) to the
address below:

Joni and Friends
Attn: Global Operations, Programs Team
30009 Ladyface Court
Agoura Hills, California 91301

The DOJ estimates that it can take up to 12 weeks to get results for an out-of-state Live Scan, so you are encouraged to complete it as soon as possible.