Thank you for choosing Joni and Friends courses. We are committed to providing high-quality educational courses that equip our learners. This Refund Policy explains when refunds are available, how to request one, and the conditions that apply to all course purchases. Our Commitment to You We understand that circumstances can occur that are out of your control. If you find that it is absolutely not possible for you to continue in a course, you may request a refund within 30 days of purchase , provided you have not accessed a substantial portion of the course content (such as viewing lessons or downloading materials). If you have accessed more than the first two modules of a course, we will not be able to process a refund but would be happy to suspend your enrollment for you to finish at a later time. How to Request a Refund Fill out the form below with the following information: Your full name The email used at purchase The course name Your purchase date Reason for the refund request Request a Refund /* "function"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn("The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1."),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener("gform_main_scripts_loaded",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener("gform/theme/scripts_loaded",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener("DOMContentLoaded",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook("action",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook("filter",o,r,e,t)},doAction:function(o){gform.doHook("action",o,arguments)},applyFilters:function(o){return gform.doHook("filter",o,arguments)},removeAction:function(o,r){gform.removeHook("action",o,r)},removeFilter:function(o,r,e){gform.removeHook("filter",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+"_"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){"function"!=typeof(t=o.callable)&&(t=window[t]),"action"==r?t.apply(null,e):e[0]=t.apply(null,e)})),"filter"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}}); /* ]]> */ If your request meets the guidelines above, refunds will be issued to your original payment method within 7–10 business days. Name (Required) First Last Email (Required) Course Name (Required) Purchase Date (Required) M M 1 2 3 4 5 6 7 8 9 10 11 12 D D 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Y Y 2027 2026 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 Reason for Refund Request (Required) Secured by reCAPTCHA /* = 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_232');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_232').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_232').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_232').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_232').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_232').val();gformInitSpinner( 232, 'https://joniandfriends.org/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [232, current_page]);window['gf_submitting_232'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_232').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [232]);window['gf_submitting_232'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_232').text());}else{jQuery('#gform_232').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "232", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_232" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_232"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_232" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; gform.core.triggerPostRenderEvents( 232, current_page ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } );} ); /* ]]> */

Online Course FAQs

What if I cannot remember my password?Joni and Friends2026-04-20T09:00:08-07:00

What if I cannot remember my password?

When at the login screen, click on Forgot Password. Canvas will send you an email to reset your password. You may also contact Canvas Support at (877) 355-4260 or visit Canvas Chat. For more details about password reset or recovery visit How do I reset my Canvas password?

I forgot my email address to access my account.Joni and Friends2025-10-28T15:21:28-07:00

I forgot my email address to access my account.

For account email recovery please contact Canvas Support at (877) 355-4260 or visit Canvas Chat.

How do I get Continuing Education Unit recognition?Joni and Friends2025-10-28T15:21:28-07:00

How do I get Continuing Education Unit recognition?

Continuing Education Units (CEUs) are determined by the number of contact hours in a course. It is up to your individual institution, ministry, or other organization as to whether they recognize individual institutions or courses for these credits. If you are interested in using a course for CEUs, gain approval from your institution before enrolling.

How are Continuing Education Units calculated?Joni and Friends2025-10-28T15:21:28-07:00

How are Continuing Education Units calculated?

Each Continuing Education Unit (CEU) corresponds to 10 contact hours in a course or program. For example, if a course has 40 contact hours, 4 CEUs would be offered by Joni and Friends for possible credit with your organization.

How do I enroll for a course or a certificate program?Joni and Friends2025-10-28T15:21:28-07:00

How do I enroll for a course or a certificate program?

The steps for enrollment are the same for a course and a certificate program. For detailed steps on enrollment, please click here.

How do I access my courses?Joni and Friends2026-04-20T09:02:06-07:00

How do I access my courses?

Once you register and enroll through Canvas Catalog, you will be sent an email to confirm your account and login. You can access all your coursework at any time from the Canvas Catalog Student Dashboard. For more detailed instructions, see How do I begin a Catalog course or program?

How do I use the Canvas Learning Management System (LMS) student dashboard?Joni and Friends2026-04-20T09:12:22-07:00

How do I use the Canvas Learning Management System (LMS) student dashboard?

Visit the page How do I use the Dashboard as a student? for complete information and a guide to using the Canvas LMS Student Dashboard.

How do I view, download, or print my transcript?Joni and Friends2026-04-20T09:15:05-07:00

How do I view, download, or print my transcript?

View this page for full instructions: How do I view, download, or print a transcript of my enrollments in Catalog?

How can I view, download, or print my certificate of completion?Joni and Friends2025-10-28T15:21:27-07:00

How can I view, download, or print my certificate of completion?

Joni and Friends uses Accredible as its certificating and badging platform. All students who are issued a certificate will receive an email from Accredible. The email contains a link to view and a PDF that can be saved, downloaded, and printed if you would like.

When will I receive my certificate of completion?Joni and Friends2025-10-28T15:21:27-07:00

When will I receive my certificate of completion?

Certificates will only be issued when all grades are completed by the instructor. As a general rule, it is Joni and Friends policy to grade assignments within one week of submission.

Can I enroll more than one person at a time?Joni and Friends2026-04-20T09:16:35-07:00

Can I enroll more than one person at a time?

Yes, Canvas does allow bulk enrollment. Choose this option when enrolling in the course if you would like to enroll more than one person. You will need to enter each participant’s email at the time of enrollment. For full instructions see How do I reserve multiple enrollments in a Catalog course or program listing?

Can I receive financial assistance for the course?Joni and Friends2025-10-28T15:21:27-07:00

Can I receive financial assistance for the course?

Scholarships are available for online coursework. To apply for financial aid, please fill out the Online Course Financial Aid Application.

How can I continue my course after my enrollment is completed?Joni and Friends2025-10-28T15:21:27-07:00

How can I continue my course after my enrollment is completed?

You can log in to Canvas anytime and access your course from your Dashboard. If your enrollment has expired, please reach out to [email protected].

Are your courses screen-reader accessible?Joni and Friends2025-10-28T15:21:27-07:00

Are your courses screen-reader accessible?

Yes, our courses are designed to be accessible with screen readers. In addition, Microsoft Immersive Reader is enabled for all courses.

How do I navigate Canvas?Joni and Friends2026-04-20T09:17:41-07:00

How do I navigate Canvas?

There is a Canvas Student Overview at the beginning of every Joni and Friends online course. You can also find the video on the Student Getting Started Resources page in the Instructure Community.

Do I need a join code to access Canvas?Joni and Friends2025-10-28T15:21:27-07:00

Do I need a join code to access Canvas?

No, Joni and Friends does not issue a join code. Once you enroll, you’ll receive direct access to the course through your email confirmation.

Do I need to purchase other materials outside the online course for Beyond Suffering?Joni and Friends2025-10-28T15:21:27-07:00

Do I need to purchase other materials outside the online course for Beyond Suffering?

No, all required materials are included in the online course. If you’d like to purchase a physical copy of the Beyond Suffering course book, please visit Joni and Friends online store.

Refund Policynlazo2026-03-17T09:11:22-07:00

Refund Policy

Thank you for choosing Joni and Friends courses. We are committed to providing high-quality educational courses that equip our learners. This Refund Policy explains when refunds are available, how to request one, and the conditions that apply to all course purchases.

Our Commitment to You

We understand that circumstances can occur that are out of your control. If you find that it is absolutely not possible for you to continue in a course, you may request a refund within 30 days of purchase, provided you have not accessed a substantial portion of the course content (such as viewing lessons or downloading materials). If you have accessed more than the first two modules of a course, we will not be able to process a refund but would be happy to suspend your enrollment for you to finish at a later time.

How to Request a Refund

Fill out the form below with the following information:

Your full name
The email used at purchase
The course name
Your purchase date
Reason for the refund request

Request a Refund

If your request meets the guidelines above, refunds will be issued to your original payment method within 7–10 business days.

Name(Required)

First Last

Email(Required)

Course Name(Required)

Purchase Date(Required)

Reason for Refund Request(Required)

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