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Online Course FAQs2025-12-11T10:07:29-08:00

Online Course FAQs

Do I need to purchase other materials outside the online course for Beyond Suffering?2025-10-28T15:21:27-07:00

No, all required materials are included in the online course. If you’d like to purchase a physical copy of the Beyond Suffering course book, please visit Joni and Friends online store.

Do I need a join code to access Canvas?2025-10-28T15:21:27-07:00

No, Joni and Friends does not issue a join code. Once you enroll, you’ll receive direct access to the course through your email confirmation.

How do I navigate Canvas?2025-10-28T15:21:27-07:00

There is a Canvas Student Overview at the beginning of every Joni and Friends online course. You can also find the video on the Student Getting Started Resources page in the Instructure Community.

Are your courses screen-reader accessible?2025-10-28T15:21:27-07:00

Yes, our courses are designed to be accessible with screen readers. In addition, Microsoft Immersive Reader is enabled for all courses.

How can I continue my course after my enrollment is completed?2025-10-28T15:21:27-07:00

You can log in to Canvas anytime and access your course from your Dashboard. If your enrollment has expired, please reach out to [email protected].

Can I receive financial assistance for the course?2025-10-28T15:21:27-07:00

Scholarships are available for online coursework. To apply for financial aid, please fill out the Online Course Financial Aid Application.

Can I enroll more than one person at a time?2025-10-28T15:21:27-07:00

Yes, Canvas does allow bulk enrollment. Choose this option when enrolling in the course if you would like to enroll more than one person. You will need to enter each participant’s email at the time of enrollment. For full instructions see How do I reserve multiple enrollments in a Catalog course or program listing?

When will I receive my certificate of completion?2025-10-28T15:21:27-07:00

Certificates will only be issued when all grades are completed by the instructor. As a general rule, it is Joni and Friends policy to grade assignments within one week of submission.

How can I view, download, or print my certificate of completion?2025-10-28T15:21:27-07:00

Joni and Friends uses Accredible as its certificating and badging platform. All students who are issued a certificate will receive an email from Accredible. The email contains a link to view and a PDF that can be saved, downloaded, and printed if you would like.

How do I view, download, or print my transcript?2025-10-28T15:21:27-07:00
How do I use the Canvas Learning Management System (LMS) student dashboard?2025-10-28T15:21:27-07:00

Visit the page How do I use the Dashboard as a student? for complete information and a guide to using the Canvas LMS Student Dashboard.

How do I access my courses?2025-10-28T15:21:27-07:00

Once you register and enroll through Canvas Catalog, you will be sent an email to confirm your account and login. You can access all your coursework at any time from the Canvas Catalog Student Dashboard. For more detailed instructions, see How do I begin a Catalog course or program?

How do I enroll for a course or a certificate program?2025-10-28T15:21:28-07:00

The steps for enrollment are the same for a course and a certificate program. For detailed steps on enrollment, please click here.

How are Continuing Education Units calculated?2025-10-28T15:21:28-07:00

Each Continuing Education Unit (CEU) corresponds to 10 contact hours in a course or program. For example, if a course has 40 contact hours, 4 CEUs would be offered by Joni and Friends for possible credit with your organization.

How do I get Continuing Education Unit recognition?2025-10-28T15:21:28-07:00

Continuing Education Units (CEUs) are determined by the number of contact hours in a course. It is up to your individual institution, ministry, or other organization as to whether they recognize individual institutions or courses for these credits. If you are interested in using a course for CEUs, gain approval from your institution before enrolling.

I forgot my email address to access my account.2025-10-28T15:21:28-07:00

For account email recovery please contact Canvas Support at (877) 355-4260 or visit Canvas Chat.

What if I cannot remember my password?2025-10-28T15:21:28-07:00

When at the login screen, click on Forgot Password. Canvas will send you an email to reset your password. You may also contact Canvas Support at (877) 355-4260 or visit Canvas Chat. For more details about password reset or recovery visit How do I reset my Canvas password?

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